SayMaya vs Commslayer
Commslayer is a full multichannel helpdesk with an AI agent. SayMaya is focused on storefront chat: an AI assistant that answers from your store, plus a team inbox for handoff. Here is a fair side-by-side from each company's public pages.
When SayMaya fits
Pick SayMaya if you want AI chat on your storefront today, without wiring up channels, and a bill that never grows past your plan price.
When Commslayer fits
Pick Commslayer if you need email, WhatsApp, social DMs, phone and many languages in one helpdesk, or want the AI to issue refunds and edit orders itself.
Side-by-side comparison
What it is
- SayMaya
- AI shopping assistant + team inbox for storefront chat
- Commslayer
- Multichannel helpdesk with AI agent (chat, email, WhatsApp, Instagram, Facebook, TikTok, voice) Source: commslayer.com
Setup
- SayMaya
- Theme app embed toggle, no code; inbox created on install with one-click sign-in from Shopify admin
- Commslayer
- Install from Shopify App Store, connect channels; demo calls offered; AI agent setup services listed on the Scale plan Source: commslayer.com/pricing
AI answers from live Shopify data
- SayMaya
- Yes: products, prices, inventory, policies, active discounts, orders
- Commslayer
- Yes: help docs and Shopify data Source: commslayer.com/pricing
Order lookups
- SayMaya
- Only with a matching order number and email
- Commslayer
- Yes (verification method not stated publicly) Source: commslayer.com
AI actions on orders
- SayMaya
- No. Refunds, cancels and edits stay with your team
- Commslayer
- Yes: cancels orders, edits items, changes shipping, issues refunds, manages subscriptions Source: commslayer.com/pricing
Human handoff
- SayMaya
- When the shopper asks or the AI is unsure; email notice to your team
- Commslayer
- AI escalates when needed Source: commslayer.com/pricing
Guard against invented discounts
- SayMaya
- Built in
- Commslayer
- Not stated publicly Source: commslayer.com/pricing
Storefront load
- SayMaya
- Small deferred launcher; chat loads on tap
- Commslayer
- Not stated publicly Source: commslayer.com
Free plan
- SayMaya
- 100 conversations, 50 AI-answered
- Commslayer
- 300 conversations, 300 AI agent messages, 300 AI drafts Source: Commslayer on the Shopify App Store
Paid plans from
- SayMaya
- $29/month
- Commslayer
- $39/month Source: commslayer.com/pricing
How AI use is counted
- SayMaya
- Per conversation, counted once
- Commslayer
- Per AI agent message (their estimate: about 2 per resolved conversation) Source: commslayer.com/pricing
Going over your plan
- SayMaya
- No overage charges. Chat never stops; past the AI limit, new chats go to your inbox
- Commslayer
- $0.15 per extra conversation, $0.075 per extra AI message; optional spending cap Source: commslayer.com/pricing
Channels
- SayMaya
- Storefront chat
- Commslayer
- Chat, email, WhatsApp, Instagram and Facebook DMs, social comments, voice Source: commslayer.com/pricing
Languages
- SayMaya
- English
- Commslayer
- Auto-translate across 40+ languages Source: Commslayer on the Shopify App Store
Team seats
- SayMaya
- Team inbox on every plan
- Commslayer
- Unlimited seats on every plan Source: commslayer.com/pricing
Free trial on paid plans
- SayMaya
- 14 days
- Commslayer
- 14 days Source: commslayer.com/pricing
| Feature | SayMaya | Commslayer |
|---|---|---|
| What it is | AI shopping assistant + team inbox for storefront chat | Multichannel helpdesk with AI agent (chat, email, WhatsApp, Instagram, Facebook, TikTok, voice) Source: commslayer.com |
| Setup | Theme app embed toggle, no code; inbox created on install with one-click sign-in from Shopify admin | Install from Shopify App Store, connect channels; demo calls offered; AI agent setup services listed on the Scale plan Source: commslayer.com/pricing |
| AI answers from live Shopify data | Yes: products, prices, inventory, policies, active discounts, orders | Yes: help docs and Shopify data Source: commslayer.com/pricing |
| Order lookups | Only with a matching order number and email | Yes (verification method not stated publicly) Source: commslayer.com |
| AI actions on orders | No. Refunds, cancels and edits stay with your team | Yes: cancels orders, edits items, changes shipping, issues refunds, manages subscriptions Source: commslayer.com/pricing |
| Human handoff | When the shopper asks or the AI is unsure; email notice to your team | AI escalates when needed Source: commslayer.com/pricing |
| Guard against invented discounts | Built in | Not stated publicly Source: commslayer.com/pricing |
| Storefront load | Small deferred launcher; chat loads on tap | Not stated publicly Source: commslayer.com |
| Free plan | 100 conversations, 50 AI-answered | 300 conversations, 300 AI agent messages, 300 AI drafts Source: Commslayer on the Shopify App Store |
| Paid plans from | $29/month | $39/month Source: commslayer.com/pricing |
| How AI use is counted | Per conversation, counted once | Per AI agent message (their estimate: about 2 per resolved conversation) Source: commslayer.com/pricing |
| Going over your plan | No overage charges. Chat never stops; past the AI limit, new chats go to your inbox | $0.15 per extra conversation, $0.075 per extra AI message; optional spending cap Source: commslayer.com/pricing |
| Channels | Storefront chat | Chat, email, WhatsApp, Instagram and Facebook DMs, social comments, voice Source: commslayer.com/pricing |
| Languages | English | Auto-translate across 40+ languages Source: Commslayer on the Shopify App Store |
| Team seats | Team inbox on every plan | Unlimited seats on every plan Source: commslayer.com/pricing |
| Free trial on paid plans | 14 days | 14 days Source: commslayer.com/pricing |
Commslayer details come from its public website and Shopify App Store listing as of October 23, 2026. Plans change; check commslayer.com for current terms. Commslayer is a trademark of its owner; SayMaya is not affiliated with it.
Give shoppers answers from your store, today
Install SayMaya, switch on the chat in your theme editor, and choose what the AI may use. Start on the free plan or try a paid plan free for 14 days.
