SayMaya vs Gorgias
Updated by the SayMaya team
Is SayMaya a good Gorgias alternative?
SayMaya is a Gorgias alternative for Shopify stores that mainly need AI chat on the storefront. It answers from your live store data, hands chats to a team inbox, and charges one flat monthly price through Shopify with the AI included and no overage charges. Gorgias is a full helpdesk for email, chat, SMS, social and voice, priced by ticket volume.
Gorgias is a Shopify helpdesk with an AI Agent across many channels. SayMaya is focused on storefront chat: an AI assistant that answers from your store, plus a team inbox for handoff. Here is a fair side-by-side from each company's public pages.
When SayMaya fits
Pick SayMaya if you want AI chat on your storefront with the AI included in the plan price, a free plan to start, and a bill that never grows past your plan.
When Gorgias fits
Pick Gorgias if you need email, SMS, social and voice in one helpdesk, ticket rules and macros, or order edits and refunds from inside tickets.
How do SayMaya and Gorgias compare?
What it is
- SayMaya
- AI shopping assistant + team inbox for storefront chat
- Gorgias
- Helpdesk for email, live chat, social, SMS and voice, with an AI Agent and an AI Shopping Assistant Source: Gorgias on the Shopify App Store
Setup
- SayMaya
- Theme app embed toggle, no code; inbox created on install with one-click sign-in from Shopify admin
- Gorgias
- Install from the Shopify App Store; demo calls offered Source: gorgias.com/pricing
AI answers from live Shopify data
- SayMaya
- Yes: products, prices, inventory, policies, active discounts, orders
- Gorgias
- AI Agent answers FAQs and order questions; AI Shopping Assistant answers product questions Source: Gorgias on the Shopify App Store
AI in the plan price
- SayMaya
- Yes, on every plan including Free
- Gorgias
- AI Agent on every plan, charged when it resolves a conversation Source: gorgias.com/pricing
AI actions on orders
- SayMaya
- No. Refunds, cancels and edits stay with your team
- Gorgias
- AI Agent takes actions you control; agents can edit, refund and cancel orders inside tickets Source: Gorgias on the Shopify App Store
Human handoff
- SayMaya
- When the shopper asks or the AI is unsure; email notice to your team
- Gorgias
- AI Agent hands conversations to your team with context Source: Gorgias on the Shopify App Store
Free plan
- SayMaya
- 100 conversations, 50 AI-answered
- Gorgias
- None listed; plans start at $10/month Source: Gorgias on the Shopify App Store
Paid plans from
- SayMaya
- $29/month
- Gorgias
- $10/month (Starter: 50 tickets, 3 agents) Source: Gorgias on the Shopify App Store
Plan ladder
- SayMaya
- $29, $99, $299 a month
- Gorgias
- $10, $60, $360, $900 a month Source: Gorgias on the Shopify App Store
How use is counted
- SayMaya
- Per conversation, counted once
- Gorgias
- Per ticket (50 to 5,000 tickets a month included by plan) Source: Gorgias on the Shopify App Store
Going over your plan
- SayMaya
- No overage charges. Chat never stops; past the AI limit, new chats go to your inbox
- Gorgias
- $0.40 per extra ticket on Starter; $36 to $40 per extra 100 tickets on higher plans Source: Gorgias on the Shopify App Store
Channels
- SayMaya
- Storefront chat
- Gorgias
- Email, live chat, SMS, social and voice Source: Gorgias on the Shopify App Store
Team seats
- SayMaya
- Team inbox on every plan
- Gorgias
- 3 agents on Starter, unlimited on Basic, up to 500 on Pro and Advanced Source: Gorgias on the Shopify App Store
Free trial on paid plans
- SayMaya
- 14 days
- Gorgias
- 7 days Source: Gorgias on the Shopify App Store
Gorgias details come from its public website and Shopify App Store listing as of October 23, 2026. Plans change; check gorgias.com for current terms. Gorgias is a trademark of its owner; SayMaya is not affiliated with it.
SayMaya vs Gorgias: questions
Is SayMaya a good Gorgias alternative?
For stores whose support happens mostly in storefront chat, yes. SayMaya answers from live Shopify data, hands chats to a team inbox, and includes the AI in one flat plan price. Stores that run support across email, SMS, social and voice need a full helpdesk like Gorgias.
How does SayMaya pricing compare with Gorgias?
SayMaya costs $0, $29, $99 or $299 a month with the AI included, counts per conversation, and never charges overage. On the Shopify App Store, Gorgias lists $10, $60, $360 and $900 a month by ticket volume, with charges for extra tickets; gorgias.com says its AI Agent is charged when it resolves a conversation.
Does Gorgias have a free plan?
Its Shopify App Store listing shows no free plan and a 7-day free trial on each paid plan. SayMaya has a free plan with 100 conversations a month, 50 answered by AI, and a 14-day free trial on paid plans.
Give shoppers answers from your store, today
Install SayMaya, switch on the chat in your theme editor, and choose what the AI may use. Start on the free plan or try a paid plan free for 14 days.
