Guide
Shopify AI customer service, answered from your store
Updated by the SayMaya team
The short answer
A Shopify AI customer service app answers shopper questions in chat from your store's own data and passes the rest to your team. SayMaya answers product, price, stock, policy, discount and verified order-status questions, and moves a chat to your team inbox when the shopper asks for a person or the AI is unsure. There is a free plan, and paid plans start at $29 a month, billed through Shopify.
What can AI customer service answer for a Shopify store?
The questions that have a clear answer in your store data:
- Product questions: sizes, materials, what is in stock, which item fits a need
- Prices and active discounts, exactly as they are set in your store
- Store policies: shipping, returns, exchanges
- Order status, after the shopper gives a matching order number and email
What should stay with your team?
Anything that needs judgment or moves money:
- The shopper asks for a person
- The AI is unsure of the answer
- Refunds, cancellations, address changes and anything that moves money or edits an order
- Your AI conversations for the month are used up: new chats go straight to the inbox
The AI never issues refunds or changes orders. Those decisions stay with your team.
How do you set up AI customer service on Shopify?
With SayMaya it takes three steps and no code:
- Install from the Shopify App Store. Approve the app in your Shopify admin. Your team inbox is created for you, with one-click sign-in from the app.
- Switch on the chat in your theme editor. SayMaya is a theme app embed. Turn it on, save, and the chat button appears on your storefront. No code edits, no theme files to change.
- Choose what the AI may use. In Settings, pick the data the assistant can answer from: products, inventory, orders, policies and discounts. Change it any time.
How are order details kept private?
The assistant shares order status only after the shopper gives an order number and the email that matches it. Without a match, it shares nothing about the order.
Can the AI make up a discount or promise something?
It is built not to. It quotes only discounts that are active in your store and does not make commitments on your behalf. Anything it cannot answer goes to your team.
What does SayMaya cost?
Every plan includes the AI assistant and the team inbox. Billed through Shopify every 30 days, in USD.
- Free: $0, 100 conversations a month, 50 answered by AI
- Starter: $29/month, 200 conversations a month, 100 answered by AI, 14-day free trial
- Growth: $99/month, 800 conversations a month, 400 answered by AI, 14-day free trial
- Pro: $299/month, 3,000 conversations a month, 1,500 answered by AI, 14-day free trial
You are never charged extra. Past your AI limit, new chats go to your team inbox until next month or until you upgrade. Past your conversation limit, chat keeps working and we email you once that month.
Will it slow down my store?
Until a shopper reaches for the chat button, the page carries only a small deferred launcher. The chat window loads when they tap it.
