SayMaya vs Tidio
Updated by the SayMaya team
Is SayMaya a good Tidio alternative?
SayMaya is a Tidio alternative for Shopify stores that want an AI assistant answering from live store data, with the AI and the team inbox in one flat plan price. Tidio sells live chat, chatbot flows and its Lyro AI agent as separate plans, and covers more channels and languages.
Tidio combines live chat, a visual chatbot builder, the Lyro AI agent and an email helpdesk. SayMaya is focused on storefront chat: an AI assistant that answers from your store, plus a team inbox for handoff. Here is a fair side-by-side from each company's public pages.
When SayMaya fits
Pick SayMaya if you want one plan that includes the AI and the team inbox, answers from your live store data, and no overage charges.
When Tidio fits
Pick Tidio if you want visual chatbot flows, email and social channels in one inbox, or AI answers in languages other than English.
How do SayMaya and Tidio compare?
What it is
- SayMaya
- AI shopping assistant + team inbox for storefront chat
- Tidio
- AI chatbot (Lyro), live chat and email helpdesk Source: Tidio on the Shopify App Store
AI answers from live Shopify data
- SayMaya
- Yes: products, prices, inventory, policies, active discounts, orders
- Tidio
- Lyro answers FAQs and order status questions and recommends products from what is in stock Source: Tidio on the Shopify App Store
AI in the plan price
- SayMaya
- Yes, on every plan including Free
- Tidio
- Separate Lyro AI Chatbot plan from $39/month, up to 200 Lyro conversations Source: Tidio on the Shopify App Store
AI actions
- SayMaya
- Answers only. Refunds, cancels and edits stay with your team
- Tidio
- Native Shopify actions listed on the Lyro plan; AI sales agent adds products to the cart Source: Tidio on the Shopify App Store
Free plan
- SayMaya
- 100 conversations, 50 AI-answered
- Tidio
- Live chat with 50 users; flows for up to 100 visitors a month Source: Tidio on the Shopify App Store
Paid plans from
- SayMaya
- $29/month, AI included
- Tidio
- $29/month for Customer Service (100 conversations) or Flows; $39/month for Lyro Source: Tidio on the Shopify App Store
How use is counted
- SayMaya
- Per conversation, counted once
- Tidio
- Per conversation on Customer Service; per Lyro conversation on the Lyro plan Source: Tidio on the Shopify App Store
Going over your plan
- SayMaya
- No overage charges. Chat never stops; past the AI limit, new chats go to your inbox
- Tidio
- Higher volume moves you to a higher tier (250 to 1,000 conversations for $59 on Customer Service) Source: Tidio on the Shopify App Store
Channels
- SayMaya
- Storefront chat
- Tidio
- Live chat, email, Instagram, WhatsApp and Facebook Messenger Source: Tidio on the Shopify App Store
Languages
- SayMaya
- English
- Tidio
- AI answers in the shopper's language; app listed in English, German, French, Italian, Portuguese (Brazil) and Spanish Source: Tidio on the Shopify App Store
Free trial on paid plans
- SayMaya
- 14 days
- Tidio
- 7 days Source: Tidio on the Shopify App Store
Tidio details come from its public website and Shopify App Store listing as of October 23, 2026. Plans change; check tidio.com for current terms. Tidio is a trademark of its owner; SayMaya is not affiliated with it.
SayMaya vs Tidio: questions
Is SayMaya a good Tidio alternative?
Yes, if you want AI chat that answers from your live Shopify data with the AI and team inbox in one plan. Tidio fits better if you need chatbot flows, email and social channels, or several languages.
How does SayMaya pricing compare with Tidio?
SayMaya includes the AI in every plan: Free, $29, $99 or $299 a month, with no overage charges. On the Shopify App Store, Tidio lists live chat from $29 a month and its Lyro AI agent as a separate plan from $39 a month for up to 200 Lyro conversations.
Does SayMaya support languages other than English?
English today. Tidio's listing says its AI answers in the shopper's language.
Give shoppers answers from your store, today
Install SayMaya, switch on the chat in your theme editor, and choose what the AI may use. Start on the free plan or try a paid plan free for 14 days.
