Alternatives
Gorgias alternatives for Shopify stores
Updated by the SayMaya team
The short answer
The main Gorgias alternatives for Shopify are SayMaya, Re:amaze and Zendesk. Pick SayMaya if your support happens mostly in storefront chat and you want the AI included in one flat price with no overage. Pick Re:amaze or Zendesk if you need a full helpdesk across email, SMS, social and phone with a different pricing model.
What is Gorgias?
Gorgias is a Shopify helpdesk that brings email, live chat, SMS, social and voice into one inbox, with order and customer history. Its AI Agent handles order, shipping and return questions. On the Shopify App Store it lists four plans by ticket volume: Starter $10 (50 tickets, 3 agents), Basic $60 (300 tickets), Pro $360 (2,000 tickets) and Advanced $900 (5,000 tickets) a month, each with a 7-day free trial.
Why do Shopify stores look for a Gorgias alternative?
Usually because of how it is priced and what it is built around, not because it lacks features. Common reasons to compare:
- Pricing follows ticket volume, so a busy month costs more: $0.40 per extra ticket on Starter, $36 to $40 per extra 100 above it
- The AI Agent is charged when it resolves a conversation, on top of the plan
- There is no free plan listed
- Your support is mostly storefront chat, so a full multichannel helpdesk is more than you need
Which Gorgias alternatives are worth a look?
Each of these covers part of what stores use it for, with a different center of gravity:
- SayMaya: AI chat that answers from your live Shopify data, plus a team inbox. AI included in every plan, from free to $299 a month, no overage charges
- Re:amaze: a helpdesk for email, chat, social, SMS and calls, priced per staff user from $29 a month
- Zendesk: a service suite priced per agent, from $19 a month on Support Team billed annually
- Shopify Inbox: Shopify's free chat app with an AI Inbox agent and desktop and mobile apps for your team
How does SayMaya's AI differ from Gorgias?
SayMaya's AI reads your products, prices, stock, store policies and active discounts at the moment a shopper asks, and shares order status only after the shopper gives a matching order number and email. It answers and hands off; refunds, cancellations and order edits stay with your team, and the chat moves to your shared inbox with an email notice when a person is needed. Gorgias's AI Agent handles order, shipping and return questions, and your agents can edit, refund and cancel orders inside tickets.
When is Gorgias the better choice?
Stay with Gorgias, or pick it, if any of these are true:
- You answer email, SMS, social and phone, not only storefront chat
- You want rules, macros and auto-tagging for a high ticket volume
- Your agents edit, refund and cancel orders inside tickets every day
- You want an AI Agent that resolves conversations on several channels
How do you switch from Gorgias to SayMaya?
Three steps, no code, and you can start on the free plan:
- Install from the Shopify App Store. Approve the app in your Shopify admin. Your team inbox is created for you, with one-click sign-in from the app.
- Switch on the chat in your theme editor. SayMaya is a theme app embed. Turn it on, save, and the chat button appears on your storefront. No code edits, no theme files to change.
- Choose what the AI may use. In Settings, pick the data the assistant can answer from: products, inventory, orders, policies and discounts. Change it any time.
- Turn off your old chat widget in the theme editor so shoppers see one chat button
