Alternatives
Re:amaze alternatives for Shopify stores
Updated by the SayMaya team
The short answer
The main Re:amaze alternatives for Shopify are SayMaya, Gorgias and Tidio. Pick SayMaya for storefront AI chat that answers from live store data, with the AI and team inbox in one flat price and no per-user fees. Pick Gorgias for a ticket-priced Shopify helpdesk, and Tidio for chatbot flows and live chat.
What is Re:amaze?
Re:amaze is an AI-powered helpdesk for email, live chat, social, SMS and calls in one inbox, with an AI Agent and Shopify order tools. On the Shopify App Store it lists Basic at $29, Pro at $49 and Plus at $69 per staff user a month, with 5, 10 and 20 AI Agent resolutions per user a month, plus a Starter plan at $59 a month for 500 responded conversations. Each has a 14-day free trial.
Why do Shopify stores look for a Re:amaze alternative?
Usually because of how it is priced and what it is built around, not because it lacks features. Common reasons to compare:
- Pricing is per staff user, so adding a teammate adds a seat fee
- AI Agent resolutions are capped per user each month
- On Starter, extra conversations come in packs of 100 for $15
- You need storefront chat and an inbox, not email, SMS and calls
Which Re:amaze alternatives are worth a look?
Each of these covers part of what stores use it for, with a different center of gravity:
- SayMaya: AI chat that answers from your live Shopify data, plus a team inbox. AI included in every plan, from free to $299 a month, no overage charges
- Gorgias: a helpdesk for email, chat, SMS, social and voice, priced by ticket volume from $10 a month
- Tidio: live chat, chatbot flows and the Lyro AI agent, sold as separate plans from $29 a month
- Shopify Inbox: Shopify's free chat app with an AI Inbox agent and desktop and mobile apps for your team
How does SayMaya's AI differ from Re:amaze?
SayMaya's AI reads your products, prices, stock, store policies and active discounts at the moment a shopper asks, and shares order status only after the shopper gives a matching order number and email. It answers and hands off; refunds, cancellations and order edits stay with your team, and the chat moves to your shared inbox with an email notice when a person is needed. Re:amaze's AI helps your team respond, create and summarize, and your staff can manage, modify and create Shopify orders in support and chats.
When is Re:amaze the better choice?
Stay with Re:amaze, or pick it, if any of these are true:
- You run several stores from one inbox (multi-store on Pro)
- You answer email, social, SMS and calls as well as chat
- Your staff create and edit Shopify orders inside conversations
- You want status pages, satisfaction surveys or push campaigns
How do you switch from Re:amaze to SayMaya?
Three steps, no code, and you can start on the free plan:
- Install from the Shopify App Store. Approve the app in your Shopify admin. Your team inbox is created for you, with one-click sign-in from the app.
- Switch on the chat in your theme editor. SayMaya is a theme app embed. Turn it on, save, and the chat button appears on your storefront. No code edits, no theme files to change.
- Choose what the AI may use. In Settings, pick the data the assistant can answer from: products, inventory, orders, policies and discounts. Change it any time.
- Turn off your old chat widget in the theme editor so shoppers see one chat button
