Tidio alternatives for Shopify stores

What is Tidio?

Tidio is an AI chatbot, live chat and email helpdesk app for Shopify. Its AI agent, Lyro, answers FAQs and order tracking questions, recommends products and can add them to the cart. On the Shopify App Store, Tidio sells live chat, chatbot flows and Lyro as separate plans: Customer Service and Flows from $29 a month each, and Lyro AI Chatbot from $39 a month for up to 200 Lyro conversations, each with a 7-day free trial.

Why do Shopify stores look for a Tidio alternative?

Usually because of how it is priced and what it is built around, not because it lacks features. Common reasons to compare:

• The AI agent is its own plan, so live chat plus AI means paying for more than one tier
• Lyro is counted per Lyro conversation, with 200 on the entry AI plan
• Busier months move you up a tier: 250 to 1,000 conversations cost $59 on Customer Service
• You need storefront chat and a team inbox, not flows, email and social

Which Tidio alternatives are worth a look?

Each of these covers part of what stores use it for, with a different center of gravity:

• SayMaya: AI chat that answers from your live Shopify data, plus a team inbox. AI included in every plan, from free to $299 a month, no overage charges
• Shopify Inbox: Shopify's free chat app with an AI Inbox agent and desktop and mobile apps for your team
• Gorgias: a helpdesk for email, chat, SMS, social and voice, priced by ticket volume from $10 a month
• Re:amaze: a helpdesk for email, chat, social, SMS and calls, priced per staff user from $29 a month

How does SayMaya's AI differ from Tidio?

SayMaya's AI reads your products, prices, stock, store policies and active discounts at the moment a shopper asks, and shares order status only after the shopper gives a matching order number and email. It answers and hands off; refunds, cancellations and order edits stay with your team, and the chat moves to your shared inbox with an email notice when a person is needed. Tidio's Lyro answers FAQs and order tracking, recommends products from what is in stock, adds products to the cart, and lists native Shopify actions on its plan.

When is Tidio the better choice?

Stay with Tidio, or pick it, if any of these are true:

• You want a visual chatbot builder and flows for abandoned carts and upsells
• You answer email and social messages from the same inbox as chat
• Your team wants a mobile app today, which Tidio lists on its free plan
• You need the app in German, French, Italian, Portuguese or Spanish

How do you switch from Tidio to SayMaya?

Three steps, no code, and you can start on the free plan:

1. Install from the Shopify App Store. Approve the app in your Shopify admin. Your team inbox is created for you, with one-click sign-in from the app.
2. Switch on the chat in your theme editor. SayMaya is a theme app embed. Turn it on, save, and the chat button appears on your storefront. No code edits, no theme files to change.
3. Choose what the AI may use. In Settings, pick the data the assistant can answer from: products, inventory, orders, policies and discounts. Change it any time.
4. Turn off your old chat widget in the theme editor so shoppers see one chat button

Full side-by-side: SayMaya vs Tidio