AI chat for Shopify that knows your store

Updated October 26, 2026 by the SayMaya team

SayMaya adds a light chat button to your storefront. The assistant answers with your live catalog, prices, store policies and active discounts, and checks order status when the shopper gives a matching order number and email.

• Answers from live store data

  Products, prices, policies, discounts and orders, straight from your Shopify store.

• Orders, with a check

  Order status only after the shopper gives a matching order number and email.

• One team inbox

  When a shopper asks for a person, or the AI is unsure, the chat moves to your inbox, with one-click sign-in from Shopify admin.

• Light on page speed

  The chat window loads only when a shopper opens it.

What you get

• AI answers using your live Shopify catalog and policies
• Order status lookups verified by order number and email
• Guard against invented discounts, off-topic requests and prompt tricks
• Team inbox with one-click sign-in from Shopify admin
• Choose what the AI may use: products, inventory, orders, policies, discounts
• Theme app embed: switch it on in the theme editor, no code edits
• Handoff notices by email

Set up in four steps

1. Step 1

   Install the app

   Add SayMaya to your store and approve the access it asks for.

2. Step 2

   Turn on the chat

   Switch on the SayMaya embed in the theme editor. No code edits.

3. Step 3

   Choose what the AI may use

   Pick which store data the assistant can read: products, inventory, orders, policies, discounts.

4. Step 4

   Answer the handoffs

   Chats the AI cannot or should not finish land in your team inbox.

Plans

The AI and the team inbox are in every plan. Prices are in USD per month.

• Starter

  $29/month

  200 conversations / month, 100 answered by AI

• Growth

  $99/month

  800 conversations / month, 400 answered by AI

• Pro

  $299/month

  3,000 conversations / month, 1,500 answered by AI

Questions

Does it need a Shopify online store?

Yes. The chat runs as a theme app embed, so the store needs an online store sales channel.

Can the AI change or refund orders?

No. It reads order status only after a matching order number and email. Refunds and edits stay with your team.

What happens when the AI is unsure?

The chat moves to your team inbox with the whole conversation, and your team gets an email.

Will it slow my storefront?

Until a shopper reaches for the chat button, the page carries only a small deferred launcher. The chat itself loads on tap.

Shopify is a trademark of Shopify Inc. SayMaya is made by Cuanto Labs and is not affiliated with Shopify Inc.