SayMaya for software support
Answer product questions from your docs, hand bugs to your team
SayMaya is an AI assistant for software company websites. Visitors ask how a feature works, which plan they need or how to set up an integration, and Maya replies with the right help articles and plan cards from your docs. Bugs, account changes and billing go to your support team.
Updated by the SayMaya team
MayaTidewater Apps
How do I connect Slack?
Connect Slack: Integrations, then Slack, then Connect. Pick the channel for each automation. Disconnect any time from the same page. Tap the article for screenshots and detail.
Ask Maya a sample question
Where software support chats get stuck
- Support answers the same how-to questions all day.
- Prospects cannot tell which plan fits.
- Help center search misses what people mean.
What Maya handles
- Answers how-to questions with links to your help articles
- Compares your plans
- Shares setup and integration guides
- Collects bug details for your team
- Sends billing and account changes to support
Anything else goes to your team inbox with the whole conversation, and your team gets an email.
Set up for you, from $500
Every website plan starts with setup, done by us. Larger catalogs or several sites can cost more; you get the price before you pay.
- 1
We import your listings, menu or services
From your site, a spreadsheet or a feed, so Maya answers with your real inventory.
- 2
We train Maya on your site
Your pages, hours, policies and FAQs, in your tone, with the rules your business needs.
- 3
We brand the widget
Your colors, your name and a greeting that fits, live on your site with one snippet.
Website plans
Compare plans and what countsEssentials
$99/month
- Conversations per month
- 500 conversations / month
- Answered by AI
- 250 answered by AI
- Websites
- 1 website
- Setup
- + $500 one-time setup
Growth
$249/month
- Conversations per month
- 2,000 conversations / month
- Answered by AI
- 1,000 answered by AI
- Websites
- 3 websites
- Setup
- + $500 one-time setup
Scale
$499/month
- Conversations per month
- 6,000 conversations / month
- Answered by AI
- 3,000 answered by AI
- Websites
- 10 websites
- Also included
- Priority support
- Setup
- + $500 one-time setup
Software support questions
Does Maya read our docs?
Yes. We import your help center at setup and keep it in sync.
Can she reset accounts?
No. Account and billing changes go to your team.
Can she help prospects pick a plan?
Yes, from your published plans.
How much does SayMaya cost for software companies?
Website plans start at $99 a month for 500 conversations, 250 answered by AI, on one site. Growth is $249 and Scale is $499. Every plan starts with a one-time setup from $500, where we import your inventory and train Maya on your site.
What happens when a question needs a person?
Maya hands the chat to your team inbox with the whole conversation, and your team gets an email. She never makes promises on prices, dates or terms you have not set.
What does setup involve?
We import your listings, menu or services from your site, a spreadsheet or a feed, train Maya on your pages and policies, and brand the widget. You approve it, then add one snippet to your site.
Also in learning and more and nearby
Put Maya on your software support website
From $99/mo + $500 setup. We import your inventory, train Maya on your site and brand the chat. You approve it before it goes live.
